Information We Collect

At DesktopForceFlash, we collect various types of information to provide our smart cities and AI educational services effectively. This collection happens through direct interactions with our platform, automated technologies, and third-party sources when you engage with our learning programs.

We also collect information about how you interact with our educational content, including course progress, quiz results, and participation in discussions. This helps us personalize your learning experience and improve our educational offerings.

How We Use Your Information

Your information serves multiple purposes in delivering our educational services and maintaining our platform. We process this data to create meaningful learning experiences and ensure our services meet your educational needs.

Primary Uses Include:

Delivering course content, tracking your progress through learning modules, and providing personalized recommendations based on your interests in smart cities and AI technologies. We use your information to facilitate instructor-student interactions and enable collaborative learning experiences.

Administrative purposes encompass account management, billing processing, customer support, and communication about program updates or schedule changes. We also analyze usage patterns to improve our platform's functionality and develop new educational content that addresses emerging trends in technology.

Marketing communications are sent only with your consent and focus on relevant educational opportunities, industry insights, and program announcements that align with your specified interests.

Information Sharing and Disclosure

We maintain strict controls over information sharing and only disclose your data in specific circumstances outlined below. Your educational privacy is fundamental to our operations, and we never sell personal information to third parties for marketing purposes.

Authorized Sharing Scenarios:

Service providers who assist in delivering our educational platform receive limited access to necessary information. This includes payment processors, cloud hosting services, email delivery systems, and analytics platforms. All service providers operate under strict confidentiality agreements and data protection requirements.

Educational partners and instructors may access relevant student information to provide personalized instruction and support. This sharing is limited to what's necessary for educational delivery and is governed by confidentiality agreements.

Legal compliance may require disclosure when mandated by Thai law, court orders, or regulatory requirements. We notify affected users when legally permissible and challenge overly broad requests for information.

Your Privacy Rights

You possess comprehensive rights regarding your personal information, and we provide clear mechanisms for exercising these rights. Our commitment extends beyond legal compliance to ensure you maintain control over your data.

To exercise these rights, contact our privacy team through the information provided below. We verify all requests to protect against unauthorized access and respond within timeframes required by applicable law.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical safeguards, administrative controls, and physical security measures.

Despite these measures, no system is completely secure. We continuously monitor for threats and update our security practices to address evolving risks in the digital landscape.

Data Retention and International Transfers

We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of information have varying retention periods based on their purpose and legal requirements.

Retention Periods:

Active student accounts and educational records are maintained throughout your enrollment and for seven years following course completion to support credential verification and continued learning pathways. Marketing communications and preferences are kept until you withdraw consent or request deletion.

Technical logs and analytics data are typically retained for two years to support platform improvements and security monitoring. Payment information is handled by third-party processors according to their retention policies and regulatory requirements.

International Data Transfers:

Some of our service providers operate outside Thailand, which may involve transferring your data internationally. We ensure adequate protection through appropriate safeguards, including standard contractual clauses and adequacy determinations where available.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly with cookies disabled.

Essential cookies enable core platform functionality like user authentication and course progress tracking. Analytics cookies help us understand how users interact with our content, allowing us to improve the learning experience. We do not use cookies for targeted advertising or behavioral tracking across other websites.

Children's Privacy

Our educational services are designed for adult learners and professionals. We do not knowingly collect information from individuals under 18 years of age without appropriate parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately for removal.

Educational programs that may include younger participants operate under specific consent and supervision requirements, with additional privacy protections and parental involvement as required by applicable law.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notifications to registered users and prominent notices on our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about how we protect your information.